SCM provides a comprehensive package of support services. The users can interact with the SCM engineers and other users through its community forums and can log support requests to the helpdesk. The SCM helpdesk is available to all users, with guaranteed response time determined by service levels as described in the table below:
LicenseType
Monthly Flat Fee
Cost per Instance per Month
Initial Setup per License
Standard/Silver
$100 per month
$1.00
$250
Premium/Gold
$150 per month
$1.50
$500
Corporate/Platinum
$200 per month
$2.00
$750
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